Please make sure that you have a stable internet connection before your scheduled video chat. GalaxyCon is not responsible for your internet speeds.
Please note that our talent speaks English, and we do not have any foreign language interpreters. GalaxyCon is not responsible for any language barriers you may encounter.
Please make sure that you have the proper equipment to take part in a live chat event. You must have a compatible device that has a microphone and front-facing camera. GalaxyCon is not responsible for your hardware needs.
No refunds will be given if you miss your video chat session or if you are removed from the video chat due to inappropriate behavior.
Live Stream FAQ's
HOW DO I ACCESS THE LIVESTREAM Q&A?
Once you complete your purchase, you’ll receive an order confirmation email. In the email, you’ll find your access code and a button underneath which will unlock on the day of the live stream event. To join the virtual stream platform, you simply need to click on this button. There is no app needed, and you don’t need to download anything.
CAN I ASK QUESTIONS?
Yes, you can utilize the chat function during the live stream to ask questions. Some questions will be selected by the moderators to be asked and answered. Please do not spam your questions during the stream.
WHAT TIME DOES THIS HAPPEN WHERE I LIVE?
For US Domestic Times: Please see event page for times listed in ET, CT, MT, PT
For International times: please adjust accordingly based off of US ET start time
I MISSED THE LIVE STREAM. HOW CAN I WATCH IT?
Our live streams are a live event, and we do not post them online after they’re done.
Personalized Shout Out FAQ's
WHEN WILL I GET MY PERSONALIZED RECORDED VIDEO?
Please allow 14 business days after the Live Stream for the celebrity to record and deliver your personalized video to the email you supplied at time of purchase.
How long is the personalized Video Recording?
Typically 30 – 90 seconds
CAN I HAVE THEM SAY WHAT I WANT IN THE RECORDING?
After you check out your purchase, there will be a section where you can add a message or describe what you’d like the video recording to say. The celebrity does have the right to refuse to say something, so please no profanity or improper language. Also, the Talent will not endorse or sponsor any products or companies in recorded messages.
CAN I CHANGE THE PERSONALIZED MESSAGE?
You are able to change or edit your personalized message up until the live stream ends. In your email confirmation, click on “view my order details”, and from there will be a blue “edit additional information” button where you’ll be able to edit your message. Your deadline to update your message is by the end of the Live Stream/Video Chats, as once we start fulfillment, we will not see the updates.
One-on-One/Group Video Chat FAQ's
WILL MY CHAT BE RECORDED?
All chats are recorded, and a digital download link will be updated and found in your original confirmation email for you to save your video. You can find your original confirmation email from Growtix, and then press the “VIEW YOUR ORDER ONLINE”.
HOW WILL I KNOW WHEN THE LIVE CHAT IS SUPPOSED TO END?
There is a timer on screen during the One-on-One/Group video chats that will help you keep time.
ARE YOU ABLE TO PURCHASE (2) ONE-ON-ONE VIDEO CHATS DURING THE SAME TIME SESSION?
If you’re purchasing (2) One-on-One Video Chats for the same guest or multiple guests during the same time frame/session, you can do this! Each One-on-One Video Chat will have their own unique access code. After your first chat concludes, you would enter your second access code and be placed in queue for your second One-on-One Video Chat. Please contact us at firstname.lastname@example.org if you have purchased multiple chats for the same session so we can do our best to accommodate you.
HOW CAN I CHOOSE A PHOTO?
Some talent will have photos available for you to select. You can click the blue “VIEW SELECTION HERE” button on the purchase page to see the photos available along with their corresponding titles. After you have made your purchase, you’ll be prompted to input your desired photo, along with your personalization information.
For others, there will only be a short description of the character from the specific fandom listed to choose a photo from. (Example: Monica Rial as Tsuyu from My Hero Academia or Monica Rial as Bulma from Dragon Ball Z).
WHAT IS A JSA CERTIFICATION?
JSA is a certificate of authenticity, NOT an actual autograph. This is an optional add-on product for those who would like to ensure their item is authenticated and certified in the JSA online database. If you purchase multiple autographs, please place the same number of JSA orders or please email email@example.com and specify which autograph you’d like to authenticate. There is no need to purchase JSA for products, such as the live stream, personalized shout out videos, or One-on-One/Group Video Chats.
CAN I SEND IN MY OWN ITEM TO BE SIGNED?
Only some guests will be offering a send in service. Please check the product page to see if this option is being offered.
WHEN WILL I RECEIVE MY AUTOGRAPH?
Please allow approximately 4-6 weeks from the end of the live stream date for your autograph to arrive. Please allow a few more business days for your autograph to be authenticated by JSA if you’ve purchased this option.