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When you place a Personalized Autograph order with GalaxyCon, we will collect your order with all of the others until the weekend of the event. The following week, we get the prints ready for the talent to sign. We package each photo, poster, and send-in into a protective bag and board and include the Special Instructions, "Autograph To", and Authentication information with every item.

We place a variety of Sharpies and Paint Pens in our box, include lots of padding for the items, and ship the box to the talent with a return box and return shipping label inside. Unless something comes up, it usually takes two to three weeks for the talent to ship the items back to us.

When we get them, we set aside the ones that need authentication. A JSA representative comes to our office twice a week to process those items, and everything ready for shipment gets sent to you within 48 hours of the time its ready.

We will make every effort to deliver the items with personalization as requested. Please note that it is up to the talent to follow through with these requests, and in rare instances the talent may decline to personalize an item as requested. We are unable to guarantee anything other than the talent's authentic signature.