GalaxyCon Live Disclaimers:
Please make sure that you have a stable internet connection before your scheduled video chat. GalaxyCon is not responsible for your internet speeds.
Please note that our talent speaks English, and we do not have any foreign language interpreters. GalaxyCon is not responsible for any language barriers you may encounter.
Please make sure that you have the proper equipment to take part in a live chat event. You must have a compatible device that has a microphone and front-facing camera. GalaxyCon is not responsible for your hardware needs.
No refunds will be given if you miss your video chat session or if you are removed from the video chat due to inappropriate behavior.
Live Stream FAQs
Once you register, you’ll receive an order confirmation email. In the email, you’ll find your access code. One hour prior to the live stream, a link will unlock and appear directly underneath your access code. To join the virtual stream platform, you simply need to click on this link. There is no app needed, and you don’t need to download anything.
Yes, you can utilize the chat function during the live stream to ask questions. Some questions will be selected by the moderators to be asked and answered. Please do not spam your questions during the stream.
We report times in New York City Eastern Time.
To convert to your time zone, click here:
Within 24 to 72 hours of a live stream, a recording is made available from your order confirmation for you to access the recording for 7 days.
One-to-One / Group-to-One Video Chat FAQs
All chats are recorded, and a digital download link will be updated and found in the link on your original confirmation email. You can find your original confirmation email from Growtix, and then press “VIEW YOUR ORDER ONLINE”. In there, you will find your digital download link within 48 hours of your video chat ending.
There is a timer on screen during the One-to-One/Group video chats that will help you keep time.
If you’re purchasing (2) One-on-One Video Chats for the same guest or multiple guests during the same time frame/session, you can do this! Each One-on-One Video Chat will have their own unique access code. Please contact us at email@example.com if you have purchased multiple chats for the same session so we can do our best to accommodate you. Please note that there is a limit of 5 sessions per celebrity. We can request approval from the celebrity to merge multiple chats into one longer session, if you contact firstname.lastname@example.org
Once you complete your purchase, you’ll receive an order confirmation email. In the email, you’ll find your access code, an orange button to test your device compatibility, and a grey button underneath which will turn green and unlock on the day of the event. To join the virtual chat platform, you’ll simply need to click on this green button. There is no app needed, and you don’t need to download anything.
AFTER you have made your purchase, you’ll be prompted to input your selected photo, along with your name personalization. Some talent will have photos available for you to select. You can click the blue “VIEW SELECTION HERE” button on the purchase page to see the photos available along with their corresponding titles. For others, there will only be a short description of the character from the specific fandom listed to choose a photo from. (Example: Monica Rial as Tsuyu from My Hero Academia or Monica Rial as Bulma from Dragon Ball Z).
Only some guests will be offering a send in service. Please check the product page to see if this option is being offered.
JSA is a certificate of authenticity, NOT an actual autograph. This is an optional add-on product for those who would like to ensure their item is authenticated and certified in the JSA online database. If you purchase multiple autographs, please place the same number of JSA orders or please email email@example.com and specify which autograph you’d like to authenticate. There is no need to purchase JSA for products, such as the live stream, personalized shout out videos, or One-on-One/Group Video Chats.
Please allow approximately 4-8 weeks from the end of the live stream/one-on-on chat date for your autograph to arrive. Please allow a few more business days for your autograph to be authenticated by JSA if you’ve purchased this option.
Please note that if you live outside of the United States, and purchase an autograph with International Shipping, we are not responsible for any additional customs taxes that may occur due to a country’s specific shipping regulations.
In your email confirmation, click on “VIEW MY ORDER DETAILS”, and from there will be a blue “EDIT ADDITIONAL INFORMATION” button where you’ll be able to edit your info and/or photo selection. Personalizations are for a name only, any additional message requests are at the discretion of the Talent. Your deadline to update your information is by the end of the Live Stream/Video Chats, as once we start fulfillment, we will not see any new updates.