Instructions for Ticket Swaps, Redeeming Vouchers, & Asking for Refunds

DEADLINE to receive a Merchandise Voucher for Transferring/Swapping your GalaxyCon Raleigh 2020 Admission Ticket(s) is July 15th, 2020.

DEADLINE to Request a Refund for your GalaxyCon Raleigh 2020 Admission Ticket(s) is July 15th, 2020.

Anyone who has not requested a refund or swap will have a ticket valid for the next event.

HOW TO: TRANSFER/SWAP – This is how to transfer your current ticket to GalaxyCon Raleigh on December 10-13, 2020 or July 29-Aug 1st, 2021.

Open Confirmation Email
Click “View Your Order Online”
Can’t find it? Email us a request to resend email – raleigh@galaxycon.com

Click “Swap”
Click GREEN “Swap!” button next to your ticket (DO NOT CLICK THE UPGRADE BUTTON)
Select either December 2020 or July 2021 ticket
Click “Ok”

Click “Product Options” – Choose from options below:
* Print (NOTE: For those who transferred to July 2021, if you print it this way it will say the Dec 2020 dates. To print with July 2021 dates, print your Order Confirmation Page).
* Send Tickets to Phone
* Add to Wallet
Bring QR code(s) to the event! – Enjoy! 🙂

HOW TO: REDEEM YOUR MERCHANDISE VOUCHER

The Merchandise voucher is not valid on any GalaxyCon Live product such as Video Chats, Personalized Autographs, or "Buy It Now" Autographs from participating GalaxyCon Live talent.

REDEEM AT THE SHOW
Bring your QR code merchandise voucher to our GalaxyCon Merch Booth
REDEEM ONLINE
Email raleigh@galaxycon.com requesting Merchandise Voucher


YOU MUST TRANSFER/SWAP YOUR TICKET FIRST BEFORE REQUESTING

Once you receive your voucher code, visit www.galaxycon.com/store

Please allow 14 days to receive your voucher code once you request due to volume of inquiries.

Merchandise Credits will be issued as follows

* VIP Tickets: $125 Merchandise Store Credit

* 4 Day Deluxe Tickets: $65 Merchandise Store Credit

* 4 Day Full Weekend tickets: $50 Merchandise Store Credit

* 3 Day Weekend Tickets: $40 Merchandise Store Credit

* Thursday Tickets: $15 Merchandise Store Credit

* Friday Tickets: $20 Merchandise Store Credit

* Saturday Tickets: $25 Merchandise Store Credit

* Sunday Tickets: $20 Merchandise Store Credit

Transfer/Swap Notes:

* DEADLINE to receive a Merchandise Voucher for transferring/swapping your GalaxyCon Raleigh 2020 Admission Ticket(s) is July 15th, 2020.
* You will receive a merchandise voucher when you transfer/swap your ticket.
* You can redeem the merchandise voucher at GalaxyCon Raleigh 2020 in December or online through our store: www.galaxycon.com/store
* If you use your Merchandise Voucher online, it cannot be redeemed at the show.

HOW TO: REFUND

Fill out our Google Forms link: https://forms.gle/EfxJzYJ3t2myHQhX8

Refund Info:

* DEADLINE to request a refund is July 15th, 2020.
* There is NO merchandise credit for refunds.
* Refunds will be processed in the order they are received and once processed may take up to 4 weeks to clear your account, depending on your financial institution

For further assistance, please email us at raleigh@galaxycon.com.