If you have any accessibility requirements or restrictions, you can find the "Info & Disability Assistance Booth" located inside the registration area.
We’re happy to help any attendee that requires assistance with information regarding accessibility. Please visit the hotel's Website for more information on their accessibility services.
You can rent scooters onsite on a first come, first served basis.
Please visit the hotel's Website to view the placement of facility restrooms and elevators per facility level.
We use Google Live Transcribe to provide written transcripts of our panels for the hearing impaired in real time.
Please notify us two weeks in advance of the event so that we can make sure this technology is engaged in the panels you’d like to attend if you are hearing impaired: austin@galaxycon.com
In general, animals are not permitted inside the Austin Convention Center except for the following instance:
Service animals, which the Americans with Disabilities Act defines as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability. The dog must be trained to take a specific action when needed to assist the person with a disability. Emotional support, therapy, comfort, or companion animals do not qualify as service animals under the ADA. Also, service animals in training are not considered service animals under the ADA.
Attendees requiring assistance from a service animal may pick up a Fast Pass Button at the Info & Disability Booth that will allow them access to the Fast Lane in the convention's Autograph and Photo Ops area.
All sanitary needs for animals are the handler's responsibility, and the animal must always remain in the handler's control.
While it is not necessary, we encourage guests with assistive animals to contact facility management (512) 404-4000 in advance of the event in order to most appropriately accommodate the needs of the guest and their animals.
Those requiring assistance from their PCA may request a complimentary companion day pass at the info & disability booth. This pass grants the PCA access to the event as well as a Fast Lane Badge for Autographs and Photo Ops in the celebrity area. PCAs are not granted VIP badges, even if the person requiring assistance has a VIP pass.
