Virtual Event FAQs

GalaxyCon Live Disclaimers:

Please make sure the email address you used during checkout is the same email address you use to set up your account with GalaxyCon Virtual.

Please make sure that you have a stable internet connection before your scheduled video chat. GalaxyCon is not responsible for your internet speeds or the quality of your connection.

Please note that our talent speaks English, and we do not have any foreign language interpreters. GalaxyCon is not responsible for any language barriers you may encounter.

Please make sure that you have the proper equipment to take part in a live chat event. You must have a compatible device that has a microphone and front-facing camera. For the best experience we recommend you close all other apps or tabs. GalaxyCon is not responsible for your hardware needs.

No refunds will be given if you miss your video chat session or if you are removed from the video chat due to inappropriate behavior.

Live Stream FAQs

One-to-One / Group-to-One Video Chat FAQs

Autograph FAQs

Virtual Photo Op FAQs