Thank you for entrusting us with your memories!
GalaxyCon offers a variety of shipping methods to ensure you receive your order in a safe and timely manner.
PLEASE NOTE: USPS continues to experience unprecedented delays due to the global pandemic. Your patience is greatly appreciated.
Track Your Order
- Login to your GalaxyCon.com account.
- Click Track My Shipment next to the order status.
- If you don't see Track My Shipment, your order is still processing!
GalaxyCon not only sells collectible items, but we are collectors ourselves! We understand the importance of having a collectible item packaged safely to ensure it arrives in the same condition in which it left.
All autographed photographs are packaged in a protective toploader and safely packaged within sturdy cardboard to prevent any bending or folding during shipment. A "Fragile" or "Do Not Bend" sticker is affixed to the front and back of every autograph order package. Oversized items such as posters will be shipped in an insulated protective tube (which is why there is a slight increase for those shipping costs).
Funko Pops are shipped in plastic Pop protectors, and packaged carefully with protective foam, cardboard and bubble-wrap to keep it as safe as possible during transit. Please ensure to read the product listing as certain Funko Pops such as over-sized XL pops, will not come with a Pop protector. Other brands of collectibles, vinyl figures etc, will not come in a Pop protector, but will be carefully custom packaged.
GalaxyCon Live! Personalized Autographs, and GalaxyCon Merch Store ships to all 50 states within the United States, APO/FPO addresses & U.S. territories. We also ship to over 50 countries internationally.
Certain specialty items such as Funko Pops & Send-In Services are only available within the United States and select international countries.
Funko Pops & Send-In Services are only available to the following International Countries:
- United Kingdom
- Czech Republic
- Hong Kong
- New Zealand
- Saudi Arabia
- South Korea
- United Arab Emirates
- United Kingdom
Countries may be subject to change due to ongoing COVID-19 International Shipping Restrictions.
Your tracking number will be provided in your confirmation email and/or order details when your shipment is processed.
Orders are processed and shipped Monday - Friday, excluding federal holidays via USPS. For orders placed on the GalaxyCon Merch Store, please allow 1-2 business days for your order to be processed before shipment.
For Galaxy Con Live! Personalized Autographs, Send-Ins and Funko Pop orders, please see the product page for further information on shipping and processing times. We estimate around 6-8 weeks from the end of the live stream/one-to-one chat date for your autograph to arrive. Please allow an additional week for your autograph to be authenticated by JSA if you’ve purchased this option. Also, due to transportation and logistics, purchases of multiple autographs on a single item requires 8-12 days for delivery.
Please note that if you live outside of the United States, and purchase an autograph with International Shipping, buyers are responsible for local duties, taxes and advancement fees at delivery in countries where applicable.
Unless otherwise specified, all orders from the GalaxyCon Merch Store are final sale and are not returnable after purchase.
GalaxyCon Merch Store is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
If there is an issue with your order, please contact us within 7 days of your purchase, and we will be able to assist you on a case by case basis.
For questions regarding your order, please email us at firstname.lastname@example.org
GalaxyCon ships via USPS both domestically within the United States, and to over 50 countries internationally.
Due to the evolving Coronavirus (COVID-19) situation, some carriers have experienced service delays, temporary shipping restrictions, and even delivery suspensions to certain countries due to the global pandemic, and delivery times and tracking information updates online may show delays. We stay up-to-date with any new alerts regarding International Mail Service Suspensions that may impact international shipments.
We apologize for any inconvenience this may cause and will keep customers updated as things change. If there are any carrier issues with processing your shipment, we will reach out to you via the email provided on your order details.