Shipping Information
GalaxyCon offers a variety of shipping methods to ensure our customers receive their orders in a safe and timely manner.
TRACK YOUR ORDER:
1. Login to your GalaxyCon account.
2. Click Track My Shipment next to the order status.
3. If you don't see Track My Shipment, your order is still processing!
GalaxyCon ships via USPS both domestically within the United States, and to over 50 countries internationally.
Due to the evolving Coronavirus (COVID-19) situation, some carriers have experienced service delays and temporary shipping restrictions and suspensions to certain countries due to the global pandemic, and delivery times and tracking information updates online may see delays. We stay up to date with any new alerts regarding International Mail Service Suspensions that may impact some international shipments.
We apologize for any inconvenience this may cause and will keep customers updated as things change. If there are any carrier issues with processing your shipment, we will reach out to you via the email provided on your order details.
GalaxyCon Live Personalized Autographs, and GalaxyCon Merch Store ships to all 50 states within the United States, APO/FPO addresses & U.S. territories. We also ship to over 50 countries internationally.
Certain specialty items such as Funko Pops & CGC Sealed Comics are only available within the United States.
Australia, United Kingdom, Argentina, Brazil, France, Germany, Ireland, Italy, Japan, Mexico, South Korea, Spain, Belgium, Colombia, Denmark, Finland, Hong Kong, Hungary, New Zealand, Pakistan, Philippines, Poland, Portugal, Singapore, Sweden, Switzerland, Taiwan, Thailand, Ukraine, China, Chile, India, Indonesia, Malaysia, Vietnam, Netherlands, Norway, Peru, Uruguay, Austria, Greece, Turkey, Israel, Kuwait, Qatar, Russia, Saudi Arabia, United Arab Emirates, Belarus, Croatia, Czech Republic, Estonia, Latvia, Lithuania, Montenegro, Romania, Serbia, Slovakia, Slovenia.
Countries may be subject to change due to ongoing COVID-19 International Shipping Restrictions.
Unless otherwise specified, all orders from the GalaxyCon Merch Store are final sale and are not returnable after purchase.
GalaxyCon Merch Store is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
If there is an issue with your order, please contact us within 7 days of your purchase, and we will be able to assist you on a case by case basis.
For questions regarding GalaxyCon Live orders, please email us at info@galaxycon.com
For questions regarding GalaxyCon Merch Store orders, please email us at shop@galaxycon.com
Your tracking number will be provided in your confirmation email and/or order details when your shipment is processed.
Orders are processed and shipped Monday - Friday, excluding federal holidays via USPS. For orders placed on the GalaxyCon Merch Store, please allow 1-2 business days for your order to be processed before shipment.
For GalaxyCon Live Personalized Autographs, Send-Ins and Funko Pop orders, please see the product page for further information on shipping and processing times. We estimate around 4-8 weeks from the end of the live stream/one-on-on chat date for your autograph to arrive. Please allow an additional week for your autograph to be authenticated by JSA if you’ve purchased this option.
Please note that if you live outside of the United States, and purchase an autograph with International Shipping, buyers are responsible for local duties, taxes and advancement fees at delivery in countries where applicable.
GalaxyCon Live products have a flat rate charge per item, as all items ship separately. Any additional local sales taxes will be reflected at checkout. We cannot combine shipping for GalaxyCon Live! products. Buyers are responsible for local duties, taxes and advancement fees at delivery in countries where applicable.
GalaxyCon Live Personalized Autographs:
Domestic Shipping within the United States: USD $9.50 per item
Canada Shipping: USD $22 per item
International Shipping: USD $27 per item
GalaxyCon Live Personalized Funko Pops (Only available within the United States):
Domestic Shipping within the United States: USD $10 per item
GalaxyCon Live Send-In items (Only available within the United States):
Small Item: $10 per item
Medium Item: $15 per item
GalaxyCon Merch Store items are available for shipment to the United States, Canada and over 50 International countries. Certain GalaxyCon Merch Store items such as Funko Pops & CGC Sealed Comics are only available within the United States.
Shipping costs are calculated at checkout based on the weight and dimensions of the combined products in your order to ensure they are packaged safely.
GalaxyCon not only sells collectible items, but we are collectors ourselves. We understand the importance of having a collectible item packaged safely to ensure it arrives in the same condition that it left in.
All autographed photographs are packaged in a protective toploader, and safely packaged within sturdy cardboard to prevent any bending or folding during shipment. A "Fragile" or "Do Not Bend" sticker is affixed to the front and back of every autograph order package. Over-sized items such as posters etc, will be shipping in a protective tube.
Funko Pops are shipped in plastic Pop protectors, and packaged carefully with protective foam, cardboard and bubble-wrap to keep it as safe as possible during transit. Please ensure to read the product listing as certain Funko Pops such as over-sized XL pops, will not come with a Pop protector. Other brands of collectibles, vinyl figures etc, will not come in a Pop protector, but will be carefully custom packaged.