FAQs for Local Events in Convention Centers
We are working with our cities to determine when it will be safe to gather again, and we have found that they usually wait until about 6 weeks before an event to determine the overall safety. We will make announcements as cities provide us with more information.
The full schedule of events is usually finalized about two weeks before the convention. We begin by placing the celebrities, then the fan panelists, and finally the Photo Ops. We usually have guest cancellations in the last month of a show, and this causes us to have to redo a lot of stuff, especially because we try to replace those guests too. We strive to keep the geek genres from overlapping sessions, and so we put a lot of time and energy into the schedule. For example, we wouldn’t put a Star Trek fan panel on at the same time William Shatner is on stage.
We do our best to avoid cancellations, however if they do occur we will fully refund any autograph and photo op tickets for that celebrity. We do not refund admission tickets when guests cancel. We hear all the time, “I was only coming for this one guest.”
We’re not a one guest festival, and if you are really only coming for one guest, please understand in advance that your guest may cancel and that there is no refund on admission. We support the guests’ ability to take film gigs and further their careers beyond fan festivals.
We also strive to replace guests when they cancel with relevant alternatives.
We have arranged for special discounts at nearby hotels. You can find this information on the city event pages.
We have more answers! Try heading over to the full FAQ more for more information.
Our full safety policy is available for review here.
No photos are allowed in the celebrity autograph or photo op area unless you have purchased a photo through a celebrity handler
All of our markets feature accessible buildings equipped with elevators and ramps. If you have trouble standing for long periods of time, you may share a doctor’s note to get a free fast pass button to get through the festival more easily. These buttons are available at the accessibility desk in pre-registration.
We have another FAQ just for our Virtual events! Check it out here!